Shipping

Shipping & Returns: 

 

Where do you ship?
We currently ship tea within Canada, the United States and Internationally.

How much is shipping?

Canada: Shipping will be shown at checkout.

United States: Shipping will be shown at checkout. 

*Important Update: U.S. Shipping Policy

Starting August 29, 2025, all shipments from Canada to the U.S. via Canada Post will require duties to be prepaid (Delivered Duties Paid, or DDP).

To comply, our checkout now automatically calculates and charges duties for U.S. orders. These fees will appear as a separate line item, helping ensure your order arrives smoothly with no surprise charges.

We’re closely monitoring trade policy changes and are committed to keeping your shipping experience as seamless and affordable as possible. Thank you for your understanding and continued support.

International: Shipping will be shown at checkout. (Our new International shipping feature is now live. We appreciate your patience as we work to ensure a smooth experience.) 

Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Asia-Pacific & Oceania: Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand. 

Central and South America: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico.

Middle East & Africa: Egypt, Israel, Kuwait, Qatar, Saudi Arabia, South Africa, Turkey, United Arab Emirates.

Please note, customs charges and duties at the destination country are the customer's responsibility. Tracking is not available for free or standard shipping.

When will my order ship?
We ship within 3-4 days of receiving your order (excluding Sundays and Canadian holidays) from Vancouver, BC, Canada.

How long until I receive my order?

  • Canada: Expect delivery up to 4 to 7 business days from shipment.
  • United States: Expect delivery 4 to 9 business days from shipment.
  • International: Expect delivery 4 to 10 business days from shipment.
  • Orders outside of Canada may be assessed an additional duty fee upon import by the customs services of the destination country. Unfortunately, we have no control over these charges, and we cannot refund or reimburse import fees.

Can I return items?

Due to the nature of loose-leaf tea, we cannot accept returns once packaging is opened. However, if there’s an issue with your order, please contact us. We’re happy to help make it right.